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1 Year
Warranty

5000+ Happy
Customers

100% Timely
Delivery

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Shipping Policy

1. General

We provide free standard shipping on all orders. Standard orders take around 10-14 working days to deliver. We also have an Express order option available at checkout. Express orders are made on priority and take around 4-6 working days to deliver. 


2. Shipping Costs

Free shipping on standard orders. Express orders cost an additional fee of 2000 INR. Express order option available at checkout. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.


3. Returns

3.1 Return Due To Change Of Mind

Salasar Trading Co Will Not Accepts any Returns A the procut is completely Customised as per your need, However we will replace it if you receive the product in damaged condition
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Salasar Trading Co) will refund the value of the goods returned but will NOT refund the value of any shipping paid.


3.2 Warranty Returns

Customers will be required to pre-pay the return shipping, 

Upon return receipt of items for warranty claim, you can expect Salasar Trading Co to process your warranty claim within 7 days.

Once warranty claim is confirmed, a replacement or the repaired is item sent to you depending on a case to case basis. 


4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 5-6 days


4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 8 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.


4.3 Dispatch Time

Orders are usually dispatched within 4-5 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.


4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.


4.5 P.O. Box Shipping

Salasar Trading Co will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.


4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.


4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.


4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation


5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.


7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website


7.2 Import Duties & Taxes

For international shipments, import duties & taxes may be required to be paid. Salasar Trading Co pre-calculate these costs and display them at checkout and give customers the choice of pre-paying these duties and taxes, or choosing to pay them seperately upon arrival in your destination country. Salasar Trading Co encourage customers to pre-pay duties and taxes as pre-paying these will facilitate a faster delivery time as they will be less likely to be subject to delays at customs at their destination country.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Salasar Trading Co at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.


8. Cancellations

Orders Once Placed Cannot be Canvelled or Exchanged

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.


9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.


10. Customer service

For all customer service enquiries, please email us at www.neonattack.com